Clients reviews about Ollie's Lock & Safe Locksmiths Cheltenham & Gloucester

This company really saved me and my husband last week! We went out shopping and my husband had picked up the keys (so I had thought, anyway!) When we got home he realised that he forgot his keys! After the panic had passed, we looked for a locksmith on my phone. We didn’t have much money to spend so was looking for quick a low cost service and luckily found Ollie. When calling him, he gave us a time that he would arrive and actually got there earlier! The job was done in a matter of minutes and he stuck to the quote he gave us over the phone which was really low! I have heard over people paying extortionate prices for stuff like this, so I was pretty chuffed! I hope I am never in this situation again, but if I am, Ollie will be the guy I call! ~ Lisa B

Ollie is nothing short of a locksmith superhero! When my front door lock wasn’t closing properly, I called Ollie for help. I was on my own when he arrived, and Ollie immediately put me at ease with his professionalism and friendly demeanor. He assessed the issue, fixed the lock with incredible speed and precision, and even made sure it was perfectly aligned for smooth operation. His work was flawless, and I felt completely safe throughout the entire process. Ollie turned a potentially stressful situation into a seamless experience. If you need a locksmith who goes above and beyond, Ollie is your guy—highly recommended! ~ Lucy C

Just after New Years our front door lock broke, so i contacted Ollie who agreed to pop round later that day. As time was ticking on I was conscious he may have forgotten, but to his credit, he called me to say he was running 20 mins late. I was really impressed - unfortunately it's not that common to get a courtesy call from traders nowadays, so immediately I felt we might have a good guy. When Ollie arrived he was extremely personable and it's clear hes a friendly chap. We got talking whilst he fixed our lock and he explained to me what the issue was all the while. Very happy to recommend Ollie to friends and family. 10/10 Barrie ~ Barrie G

Job: 12/02/2025. I found Ollie by an internet search. He was top of list for Cheltenham area. I had a door that would not lock from the outside. On phoning, Ollie confirmed he could attend my property and gave me an approximate cost and a time at which he would arrive. Ollie arrived in the time frame, fixed the door with a new barrel lock and charged what he quoted, actually a little under. Ollie was professional, clearly knowledgeable and well worth booking. I have worked in the Health and Safety sector for 25 years and worked with many contractors. I can say without doubt, Ollie is one of the very good ones. ~ Peter H

My key got stuck in the front door so anyone could just walk in to my house! It was a Friday evening so thinking I’d have to barricade the door and stay awake all night, but Luckily for me, I found Ollie via Google search and he came within the hour. He was able to remove the stuck key and I slept soundly! I asked his advice on stopping the problem and he advised a new cylinder lock and gave me a good price to supply and fit it. He came back the next working day and fitted it and I now feel safe and secure. Service and knowledge are rare these days but Ollie has both in spades, I will be recommending him to everyone!!! ~ Vanessa B

For most of us, security is a top priority when selecting lock service such as repair, update for our living home. Recently I face as like as this problem, I lost my key bag of my office and there was many essential key. It was a great experience in my life, my friend suggested me to get the instant service from Cheltenham and Gloucester Locksmiths. I gotten an outstanding service from here, after sending message via online they came in few times and unlock all of my office doors. They repaired all the lock with new key for each one and deactivate previous keys without any problems. Really it was an amazing service. ~ Jahirul A

Ollie was fantastic. I called having baracaded myself out of a utility room with a fallen clothes airer and luckily the room had an external door to break in through! However Ollie tried his absolute best to try a few ways of getting in through both the doors before reluctantly accepting it was going to be a new lock and handle! I was really grateful for him trying to save us some money by trying a few options even if they ended up futile! Ollie was avaliable quickly and was extremely personable. Highly recommend! ~ Kate C

We just moved in Cheltenham about a month ago and unfortunately for us, our experience doesn't start very well as someone broke into the house in the middle ! Luckily, no real damage but the locks had to be changed right away ! I found Ollie's Lock & Safe phone number on the yellow pages. Despite calling late at night, Ollie came and helped us. He reached home within an hour, changed all the locks and even suggested an extra security for our safety. I can now sleep without being worried ! Would recommend to anyone! ~ Alexia R

Ollie recently repaired the lock on our back door and I wouldn't hesitate to recommend him. He was friendly, efficient and clearly knew exactly what he was doing. He quickly identified the issue, explained everything clearly and had it sorted in no time. It's so refreshing to find someone who turns up when they say they will, gets the job done properly and is genuinely pleasant to deal with. Great service from start to finish. Definitely recommended 🙌 ~ Lindsay W

Annoyingly locked myself out as the door shut behind me. I quickly googled local locksmiths and Ollie was out to me within no time at all to help save the day! Ollie kept me calm over the phone and his punctuality and reassurance meant that I did not need to panic at all - given that my phone was also on 2% battery, I would have been pretty much stranded without him. Thanks again for the quick response and for the helpful advice in avoiding a similar situation in the future! ~ Samuel L

Outstanding Professional Locksmith Service I called Ollie's Lock & Safe Locksmiths Cheltenham & Gloucester to replace and upgrade my door locks. Ollie is very professional and personable. He clearly explained the service and arrived on time. He worked swiftly and very efficiently replacing the locks. I highly recommend Ollie's Lock & Safe Locksmiths Cheltenham & Gloucester. They will be my first choice for any future locksmith needs. Many thanks. ~ Ian G

We have just moved house and are in the process of renovating it. Ollie initially came to help unlock an old patio door (from the 80s) which didn’t have a key. He managed to fix the door really quickly. He then helped us to fix the back door and side door (one didn’t shut properly the other wouldn’t open) and then fitted new locks on all exterior doors to improve security. He arrived on time, was professional and cleaned up as he went. Highly recommend. ~ Tom D

Reliable service! Recently the key bag of my office was stolen and there was a lot essential key. My friend suggested me to get the instant service from Cheltenham and Gloucester Locksmiths. I gotten an outstanding service from here, after sending message via online they came in few times and unlock all of my office doors. They repaired all the lock with new key for each one and deactivate previous keys without any problems. Really it was an amazing service. ~ Michel V

Our kitchen door wouldn’t lock so called Ollie to ask when he could come around to resolve the issue. Not only did he fix the kitchen door he stayed to look at the front door which he felt wasn’t closing properly to resolve this as well. I found myself asking Ollie if he was happy with everything because his standards were higher than mine. He spent time trying to resolve the squeaky kitchen door when I didn’t care. I can say now that the kitchen door doesn’t make a noise at all when opening. ~ Mark B

Front door was sticking to the point of us not knowing is we could get into the house or not. Ollie turned up the day after we first got in touch, solved the problem and serviced the door in 20 mins. He gave us the peace of mind that if his repair doesn’t work, we won’t face another call out fee. He explained the alternative lock options so we know what to expect if it does fail. Top notch service - thanks Ollie. ~ Tom D

After our home insurance company sent a ‘locksmith’ who spent an hour and a half explaining that our door required a special part he lacked, then simply locked the door and trapped us inside, we called Ollie. Following a brief description of the problem, he diagnosed it over the phone and resolved the issue within 10 minutes. He would certainly be my first choice for similar problems in the future; you are paying for experience and competence. ~ James A

We had the door from hell... out of alignment, handle freewheeling, would only close with superhero force. Finally the lock broke and so did we and phoned Ollie. He turned up on time, had all the parts on the van, and explained clearly what he was doing. He is friendly and an expert locksmith. He charged a very reasonable price for a complicated job. The door is working perfectly. Thanks Ollie for a great job! ~ S J

Ollie was professional and courteous, turned up when he said he would (early, in fact!) and did a grand job fixing my broken lock without trying to sell me anything I didn’t need or adding on questionable additional charges for vague reasons, unlike some of the other businesses out there. I would not hesitate to recommend Ollie to anyone needing the services of a locksmith in Gloucestershire. Thanks Ollie, great job 🙂 ~ E E

Ollie has been excellent. He promptly helped us out after an attempt by another ‘locksmith’ had wrecked the locks and nearly destroyed the double doors. Ollie quickly had the doors open and replaced and upgraded the locks. He also sorted out the front door that was sticking. Ollie really knows his stuff, he is meticulous in his trade and goes the extra mile, he is reliable and punctual. Absolutely recommend Ollie. ~ James O

I needed a lock changing on my french doors. The lock was an unusual size. Olllie responded quickly, came and assessed the situation. He said leave it with him, within a few working days he had sourced a different lock, but came fitted it and it’s all now sorted. It was one of those jobs I thought would be easy, but escalated. Ollie came in and sorted it quickly for me and would definitely use him again. ~ Tom G

I called Ollie to request his services (non urgently) for two door locks that were faulty. He attended promptly on the day agreed at the specified time. He solved the problems efficiently (replacing one lock) and even checked another door and improved it at no extra cost. I would use his services again and would have no hesitation in recommending Ollie to friends and family. He is a very professional and trustworthy individual. ~ Mike S

I was unable to leave the house this morning due to a stuck lock on my front door. Within a couple of hours, Ollie had arrived promptly to replace the cylinder, providing a new set of keys. He even pointed out and addressed another unrelated fault on the door at no extra charge. Ollie was extremely helpful and professional, and was able to give me an accurate quote before he'd even reviewed the lock - Would highly recommend his services. ~ Emily L

Ollie was great. I called him to fix a mortice lock that was stuck, locked. Ollie talked me very clearly through identifying the problem and a simple fix on the phone. He was friendly, understanding and gave easy to follow instructions. The whole thing took about 2 minutes from my initial call to the job being completed. Ollie charged no fee and didn't need to attend the house. Brilliant. ~ Wilf T

Ollie did a great job changing the locks for my folks who needed it done urgently after being broken into. He arrived soon after the phone call and did excellent work securing their home and making them feel safe. I can thoroughly recommend Ollie - our family will continue to use his services. He's done work for me, my friends and clients too. 100% reliable and trustworthy. ~ Sali

Reviews from our customers

Find us on social media